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User requirements

Users' needs and expectations vary widely according to their role: employee, customer, visitor, supplier or fleet manager. A well thought-out charging policy takes this diversity into account as well as changing behavior.

In this section, we look at what users expect in terms of accessibility, ease of use, transparency and comfort.

Who are the users?

Employees

  • Expect daily availability, often at set times.
  • Want automatic settlement (with private car or mobility budget).
  • Expect short charging times (often within 3 hours for hybrid vehicles).

Visitors and customers

  • Want intuitive access without technical barriers.
  • Expect payment options via card, app or QR code.
  • Appreciate visibility, clear signage and user-friendliness.

Suppliers / Partners

  • In some companies, loading vehicles from external partners (e.g., engineering firms or carriers) is desired.
  • Temporary access rights and transparent billing are important here.

Fleet managers

  • Require monitoring, control and reporting at the vehicle or user level.
    Want to interface with existing systems (fleet management, accounting, HR).

What does a user expect from a charge point?

1. Accessibility

  • Charging points should be easily accessible: no obstacles, adequate width, clear signage.
  • For visitors, parking near the entrance is a must; for employees, rather to the side or rear.

2. Availability and reliability

  • Always operational: downtime must be minimized.
  • If busy: reservation option or indication of availability via app.

3. Ease of use

  • One scan or click to start, no complex procedures.
  • Intuitive user interface, physical buttons or touchscreen (optional).
  • Confirmation via visual signal (LED, display) that charging has started.

4. Transparency and cost insight.

  • Clear communication about cost per kWh or time.
  • App or platform in which the user can track his consumption.

5. Privacy and data security

  • When using charge cards or apps, GDPR compliance is crucial.
  • Personal data must be secured, even with employer billing

Support functions for optimal use

Charging passes & user apps

  • It allows users to charge smoothly at different locations (interoperability).
  • Companies can link charging rights to profiles and charging stations.

Reservation Tools

  • Avoid frustration with limited charging infrastructure.
  • Users reserve a time slot via smartphone or PC.

Remote charge management

  • User can start, stop, follow up session.
  • Automatic notifications in case of failure or charging time lapse.

Maintenance from a user perspective

A charging point must always be available and safe

  • Regular inspection of cables and plugs for wear.
  • Quick recovery in case of error message.
  • Periodic firmware updates for new features or security.

Evolving user needs

What is sufficient today may be insufficient tomorrow. Users expect:

  • Their loading session is faster (faster loading),
  • more charging points available as EV use grows,
  • they can charge based on renewable or cheaper energy.

That is why we work with scalable systems that can be expanded and evolve with your organization.