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Privacy policy

Updated: March 2025

Introduction

Evolut-ion respects and values your privacy. Whether you visit our websites or purchase and use our products and services, Evolut-ion believes that protecting your personal information is essential and handles it responsibly.

When you provide Evolut-ion with personal information or we obtain your personal information from other sources, Evolut-ion will treat it in accordance with this privacy policy.

This privacy policy describes how we collect your personal information, how we use and process it, and how we share it when you visit our websites and use our products and services.

Personal data and other terms

Personal data are any information relating to you that identifies you as a specific or identifiable person. A person is identifiable when they can be directly or indirectly identified, in particular by providing an identifier such as name, identification number, location data, online identifier, etc., or by providing one or more factors that characterize a person's physical, physiological, genetic, mental, economic, cultural or social identity.

Website Refers to all Evolut-ion websites, including:

  • Evolut-ion website https://evolut-ion.com

Web application refers to web applications of Evolut-ion, including possible web applications available through the website.

Sites refers to all Evolut-ion Web sites and Web applications.

Administrator refers to our hardware and devices provided by Evolut-ion.

Controller means a natural or legal person, public authority, agency or other body which alone or jointly with others determines the purposes and means of processing.

Contractual partners are partners with whom Evolut-ion has entered into a written agreement for further distribution of our products and services. When contractual partners store personal data on our server and share their customers' personal data with us, Evolut-ion will treat them in accordance with this privacy policy.

Controller and data protection officer

The controller is the company Evolut-ion, with registered office at:

Evolut-ion
Heath Field 26
9255 Buggenhout
Belgium

E-mail: hello@evolut-ion.com
Phone: +32 (0) 495 70 33 21
Company number: BE 0784 959 519

The appointed data protection officer can be reached at the e-mail address hello@evolut-ion.com

Legal basis for processing personal data

We collect and process your data on the following legal basis:

(a) Processing under contract

We process your data when necessary for the conclusion, performance and fulfillment of contractual obligations. You provide us with personal data voluntarily.

If you do not provide us with personal information, we cannot enter into a contract with you and cannot provide you with the performance of our services and the sale of our products.

(b) Processing based on consent

We process your data when you give us explicit consent. You may withdraw your consent at any time. If you withdraw your consent, we will no longer be able to provide you with certain services.

(c) Processing based on legitimate interest.

We may process your personal data based on a legitimate interest that we are pursuing and that outweighs your interests. In the case of processing personal data on the basis of legitimate interest, you have the right to object (see further the section “Your rights”).

(d) Processing based on legislation

We may process your personal data when such processing is required by laws that bind us. We process this personal data in accordance with the requirements of the law.

Cookies

Cookies are text files stored on the user's device that the user uses when visiting and using the website. When you revisit the website, Evolut-ion may access data on the user's device that has been collected using cookies.

You can read more about cookies in our Cookie Statement on the website.

Types of personal data and purpose of processing

You can contact us through various channels that allow us to collect your personal information in different ways.

We need to process certain personal data in order to respond to your request, sell you a product or provide you with our services. You may provide us with certain personal data voluntarily.

The personal data we collect and process are:

  • contact information such as: name, first name, address, phone number, email address, title, job title, etc.;
  • information you provide to us via online forms, e-mail or telephone;
  • Information about your profile, if you create an account in our web application; including username;
  • technical information about the user, such as data on website usage, including IP address, location, etc;
  • measurement information obtained from our controllers, if you use the web application and you have given us explicit permission to access it;
  • transaction information, including credit card information, when you purchase products or services from us.

We do not process special categories of personal data, except in the event that you have given your express consent, or when required by legal provisions.

We collect and process personal data in accordance with the legal basis stated in the “Legal Basis for Processing Personal Data” section. We will collect and process your personal data if:

  • you have given voluntary consent;
  • the processing of personal data is necessary for communication with you;
  • processing is necessary for fulfillment of legal obligations or legitimate interest;
  • processing is necessary for our legitimate interest or for the legitimate interest of third parties and such data processing is not harmful to you.

We collect and process your personal data for the following purposes:

  • Provision of information about our products and services for which you have made a request via online forms on our websites, online e-mail, etc;
  • delivery of our products and performance of our services;
  • mailing of online newsletters and other promotional materials;
  • Management of our business relationships and negotiation and execution of agreements;
  • Provision of various services and support to customers and contractual partners;
  • Understanding the user experience of our customers and contractual partners when using websites, products and services with the goal of improving the user experience;
  • general communication with you;
  • fulfillment of legal obligations or legitimate interest.

Storage of data

Personal data will be kept only as long as necessary to pursue the purpose for which it was collected or processed. Once the purpose has been achieved or you have withdrawn your consent for processing, your personal data will be deleted, destroyed, blocked or anonymized. Exceptionally, personal data will be further processed if there is another legal basis and/or purpose.

Minors

Minors under the age of 16 should not send personal information to websites or otherwise without the consent of the child's parent or guardian. We will never knowingly collect personal information from individuals we know to be minors (under the age of 16) and will not use or disclose it to any unauthorized third party without the consent of the child's parent.

Links to other websites

Our websites and controllers may contain links to other websites that we do not own. We are not responsible for the content of third-party websites that are not under our control or influence. We are not responsible for their practices regarding personal information. When you visit third-party websites, you should read their privacy policies and any other policies applicable to the collection and processing of personal data.

Other data we collect

Continuous in real-time or near real-time: data from meter and other devices connected to Evolut-ion devices (solar panels, battery, EV chargers and others). This data includes (but is not limited to): power, energy, voltage, current, setpoints, device status, device operating modes and device faults/error notifications, is collected at 1 second intervals and stored locally on the Evolut-ion device. The same data, but aggregated to 1-minute and 15-minute intervals, are also stored in the Evolut-ion cloud (based in the EU) for purposes of calculation, analysis, forecasting, reporting and display to end user (via mobile app or web page).

Once or occasionally (when user changes this): user data such as (but not limited to) data entered in the user account registration process, such as (but not limited to) email, physical location (street address or GPS coordinates) of the Evolut-ion device, name, connected devices, ID of the Evolut-ion device. This data is stored locally on the Evolut-ion device and in the Evolut-ion Cloud.

Evolut-ion does not disclose this data to third parties unless it is necessary for the performance of services (for example, but not limited to physical location to obtain weather forecasts), or it is regulated (for example, but not limited to data requested by the grid operator as required by relevant regulations) or under the law.

Protection of personal data

We will take all necessary measures to ensure the secure processing of your data in accordance with our privacy policy. You are also responsible for protecting personal data; especially if you are a user of the web application and/or the controller. Please ensure the security of your username and password and use appropriate software to protect your devices that you use to access our websites or the controller.

We use cloud technology to store data from the web application and controller. This is equipped with a security mechanism that ensures a high level of data protection. Through advanced encryption of communications, data is secure in case of misuse, as well as in case of misuse by an unauthorized person. The controller and the Web application are secured with symmetric and asymmetric encryption and are thus covered by high security standards.

This website is secured with an SSL certificate; personal data is protected during information transfer.

When you purchase our controller, you become the owner of the controller. This makes you fully responsible for protecting your personal data. Evolut-ion does not have access to controller data unless you give us permission for support or configuration assistance. If you give us permission to access the controller, we will act in accordance with this privacy policy.

When you connect to the web application, you must consent to agree to our privacy policy. In this case, we will have access to the controller you use, including certain personal information such as your username. If you do not give consent, we will not be able to provide you with certain services.

We use all available means to protect your personal information, but we cannot guarantee absolute security. The security of your personal information is very important to us, but you should be aware that no method of transmission over the Internet or method of electronic storage 100% is secure.

Your rights

With respect to the processing of personal data, you have the following rights:

(a) Right to access personal data

As an individual, you have the right to request information about whether we process personal data about you. If we process your personal data, you have the right to access information about what personal data we process and certain information related to your personal data.

(b) Right to withdraw consent

If you, as an individual, have consented to the processing of your personal data, you may withdraw this consent at any time, without affecting the legality of data processing carried out on the basis of consent until its withdrawal.

Withdrawing consent to process personal data has no negative consequences or penalties for the individual. However, we may no longer be able to provide you with certain services after withdrawing your consent to process personal data.

c) Right to rectification of personal data

You have the right to correct or supplement inaccurate personal information about you without undue delay if necessary.

d) Right to delete personal data

You have the right to request that we delete personal information about you without undue delay if any of the following reasons exist:

  • data are no longer needed for the purposes for which they were collected or otherwise processed;
  • you have withdrawn your consent and there is no other legal basis for the processing;
  • you have objected to the processing, but there are no compelling legal grounds for the processing;
  • data have been illegally processed;
  • data must be deleted to comply with legal obligations under EU law or the law of a member state applicable to us;
  • data were collected in connection with offers of information society services.

However, you do not have a right to data deletion in certain cases as described in Article 17(3) of the GDPR.

(e) Right to restriction of data processing

You have the right to request that we restrict processing when one of the following exists:

  • you contest the accuracy of the data for a period of time that allows us to verify the accuracy of the data;
  • the processing is illegal and you object to deletion of the data, but instead request a restriction of use;
  • we no longer need the data for processing purposes, but you need it to bring, pursue and defend legal claims;
  • you have filed a complaint about the processing, until it is verified that our legitimate interest outweighs your interest.

(f) Right to data portability.

When data processing is based on consent or contract, you as an individual have the right to have your data sent to yourself or transferred to another company. The data must be in a commonly used and machine-readable format.

As an individual, when exercising the above right to data portability, you have the right to have personal data transferred directly from one processor to another, when technically feasible.

g) Right to object to data processing

Where processing is carried out for legitimate interest that we are pursuing, you may object to such processing at any time. Evolut-ion will no longer process your personal data unless otherwise required by applicable law.

Where personal data is processed for marketing purposes, you have the right to object at any time to the processing of your data for these marketing purposes, including profiling, insofar as it relates to direct marketing; once you have objected to processing for direct marketing purposes, the data will no longer be processed for these purposes.

Where data are processed for purposes of scientific or historical research or statistical purposes, you have the right to object to the processing of your data for reasons relating to your particular circumstances, unless processing is necessary for the performance of a task carried out in the public interest.

(h) Right to file a complaint with the supervisory authority

Without resorting to any other legal remedy (administrative or otherwise), you have the right, as an individual, to lodge a complaint with a supervisory authority, in particular in the country in which you have your habitual residence, place of work or where the alleged breach has taken place (in Belgium: the Personal Data Authority), if you believe that the processing of personal data about you is in breach of personal data protection provisions.

Without resorting to any other (administrative or judicial) remedies, you are entitled as an individual to an effective remedy, namely against the binding decision of the supervisory authority with respect to you, as well as in the event that the supervisory authority does not deal with your complaint or does not inform you of the status of the case or of the decision on the appeal within three months. The courts of the Member State in which the supervisory authority is located are competent for proceedings against the supervisory authority.

For the purpose of reliable identification when exercising rights relating to personal data, the controller may request additional data from the individual and may refuse to act only if it demonstrates that it cannot reliably identify the individual.

The controller must respond to the individual's request exercising his/her rights with respect to personal data without undue delay and no later than one month after receiving the request.

Privacy policy changes

This privacy policy shall become effective on March 23, 2025 and shall remain in force, except in case of additions or changes to the privacy policy that may occur in the future. The amended or modified privacy policy will take effect as soon as it is posted on our websites.

We reserve the right to add to or change our privacy policy at any time. Therefore, please check when you visit our websites for any minor changes to the privacy policy. By your use of our websites after we publish a new privacy policy, you automatically agree to the new privacy policy.

In the event we make significant changes regarding this privacy policy, you will be notified via the email address you have provided or by a prominent notice on our websites.

Contact

If you need more information about our practices regarding the processing of personal data, have a question regarding this privacy policy, or wish to make a request regarding your personal data (to exercise any of the rights in the “Your Rights” section), you can reach our data protection officer at the email address hello@evolut-ion.com or write to the address below:

Data Protection Officer
Evolut-ion
Heath Field 26
9255 Buggenhout
Belgium

E-mail: hello@evolut-ion.com
Phone: +32 (0) 495 70 33 21
Company number: BE 0784 959 519